Terms & Conditions – Grundfos SCALA2 Installer Verification & Referral Program (Kingdom of Saudi Arabia)
1. Introduction
These Terms & Conditions (“Terms”) govern the Grundfos SCALA2 Installer Verification & Referral Program (“Program”) operated by Grundfos in the Kingdom of Saudi Arabia (“KSA”) through the designated WhatsApp channel and/or such other communication channels as Grundfos may notify from time to time.
By registering for, accessing, or participating in the Program, each participant agrees to be bound by these Terms.

2. Program Mechanics

3. Definitions
For the purposes of these Terms:
3.1 “Approved Installation Claim”
means an installation claim submitted by an eligible participant under the Program that has been successfully reviewed and verified by Grundfos and/or its authorised agency, partner, or representative in accordance with these Terms.
3.2 “Eligible Installer”
means an individual installer, plumber, technician, or trade professional operating in KSA who installs Grundfos SCALA2 pumps and satisfies the eligibility criteria under these Terms.
3.3 “Eligible Product”
means only a genuine Grundfos SCALA2 pump installed in KSA during the Program Period.
3.4 “Eligible Installation”
means a genuine installation of an Eligible Product completed by an Eligible Installer in KSA during the Program Period and verified by Grundfos in accordance with these Terms.
3.5 “Installation Reward”
means one (1) Lulu Gift Voucher worth SAR 50 awarded for each Approved Installation Claim, subject to these Terms.
3.6 “Referral Code”
means the unique code generated or assigned by Grundfos to an Eligible Installer for the purpose of referring other installers to the Program.
3.7 “Referral Reward”
means one (1) Lulu Gift Voucher worth SAR 20 awarded to an Eligible Installer whose Referral Code is used by a valid new participant who completes the applicable referral conditions under these Terms.
3.8 “Program Period”
means the period commencing on the date notified by Grundfos for the start of the Program and ending on the date notified by Grundfos for closure of the Program, unless extended, modified, suspended, or terminated earlier by Grundfos.
3.9 “Participant”
means any person who registers for and/or participates in the Program.

4. Program Overview
The Program is a WhatsApp-based installer engagement and incentive campaign conducted by Grundfos in KSA in relation to Grundfos SCALA2 pumps.
Under the Program:
1. An Eligible Installer may register through the designated WhatsApp flow and submit installation claim(s) for Eligible Installation(s) by uploading the required serial number and installation image in accordance with these Terms.
2. For each Approved Installation Claim, the Eligible Installer shall be eligible to receive the Installation Reward.
3. An Eligible Installer may share their Referral Code with fellow installers.
4. If a new installer registers under the Program using the Referral Code of an Eligible Installer and the referred installer’s first installation claim is successfully verified and approved by Grundfos, the referring Eligible Installer shall be eligible to receive the Referral Reward.

5. Territory and Scope
1. The Program is valid only in the Kingdom of Saudi Arabia.
2. Only installations of genuine Grundfos SCALA2 pumps carried out in KSA during the Program Period shall be considered under the Program.
3. Participation in the Program is voluntary and subject to compliance with these Terms.

6. Eligibility
A participant must satisfy all of the following conditions to participate in the Program:
1. The participant must be an installer / plumber / technician / trade professional involved in installation of Grundfos SCALA2 pumps in KSA.
2. The participant must be 18 years of age or older at the time of participation.
3. The participant must have a valid mobile number and complete the registration process through the designated Program channel.
4. The participant must provide accurate and complete registration details and any additional information reasonably requested by Grundfos for verification.
5. Grundfos reserves the right to require documentary proof of identity, mobile number ownership, trade credentials, employer / company details, or any other information reasonably required to establish eligibility.
Grundfos may, at its sole discretion, exclude from participation any employee, distributor, dealer, service partner, implementation agency, contractor, or any other person directly involved in the operation or administration of the Program.

7. Registration
To participate in the Program, a participant may be required to register through the designated WhatsApp journey and provide such details as Grundfos may request, including:
• full name;
• mobile number;
• city / region in KSA;
• installer / trade / company details, if applicable; and
• any other details required for Program administration and verification.
Grundfos may reject, suspend, or place on hold any registration that is incomplete, inaccurate, misleading, duplicate, suspicious, or otherwise non-compliant with these Terms.

8. Eligible Installation Conditions
For an installation to qualify under the Program:
1. the installation must relate to a genuine Grundfos SCALA2 pump;
2. the installation must have been carried out by the participant or under the participant’s direct responsibility;
3. the installation must have taken place in KSA during the Program Period;
4. the claim must be submitted in the manner prescribed by Grundfos;
5. the claim must include the required serial number and installation image; and
6. the claim must be successfully verified and approved by Grundfos.
Grundfos reserves the right to reject duplicate, unverifiable, manipulated, non-genuine, or otherwise non-compliant installation claims.

9. Installation Claim Submission
To submit an installation claim, the participant must follow the process communicated by Grundfos and upload:
1. the serial number of the installed Grundfos SCALA2 pump; and
2. a clear installation image of the installed pump / installation set-up.
Grundfos may request additional clarification or supporting information where reasonably required for claim verification.
Submission of an installation claim does not by itself entitle a participant to any reward. Reward eligibility arises only upon successful verification and approval of the claim by Grundfos.

10. Installation Image and Serial Number Requirements
1. The participant must upload a clear, genuine, and legible installation image of the actual installed Grundfos SCALA2 pump and/or installation set-up.
2. The participant must provide the correct serial number corresponding to the installed Grundfos SCALA2 pump.
3. The installation image and serial number submitted must relate to the same actual installation being claimed.
4. All submitted images and serial number details must be genuine, original, and accurate, and must not be reused, duplicated, fabricated, altered, manipulated, or copied from any other claim or source.
5. Grundfos reserves the right to reject any claim where the installation image or serial number is unclear, illegible, incomplete, unverifiable, inconsistent, duplicated, manipulated, or otherwise unsatisfactory.

11. Verification of Installation Claims
1. Every installation claim shall be subject to review and verification by Grundfos and/or its authorised representative.
2. Grundfos shall have the sole right to determine whether an installation claim qualifies as an Approved Installation Claim.
3. Grundfos may undertake such checks as it deems necessary, including:
◦ verification of participant identity and registration details;
◦ review of submitted installation image(s) and serial number details;
◦ serial number validation;
◦ duplicate checks across claims, mobile numbers, serial numbers, installation images, addresses, or referral data; and
◦ call-backs, field verification, or any other reasonable validation exercise.
4. Grundfos may contact the participant and request additional information, clarification, declarations, or supporting proof before approving a claim.
5. Grundfos’ decision on the validity, approval, rejection, suspension, or cancellation of any installation claim shall be final and binding.

12. Installation Reward
1. Subject to an installation claim being approved as an Approved Installation Claim, the participant shall be eligible to receive one (1) Lulu Gift Voucher worth SAR 50 for each Approved Installation Claim.
2. Installation Rewards shall be issued only for claims successfully verified and approved by Grundfos in accordance with these Terms.
3. Installation Rewards are personal, non-transferable, non-exchangeable, non-refundable, and not redeemable for cash, except where required by applicable law.
4. Grundfos reserves the right to substitute the reward with another reward of equal or similar value, or to change the reward fulfilment mode, if required for operational, legal, commercial, or supply reasons.

13. Referral Program
13.1 Referral Code
An Eligible Installer may be assigned or provided a Referral Code by Grundfos under the Program.
13.2 Valid Referral Conditions
A referral shall be considered valid only if all of the following conditions are satisfied:
1. the referred person is a new installer who has not previously registered under the Program and has not previously participated using the same or any other mobile number, account, or identity;
2. the referred installer registers during the Program Period using the valid Referral Code of the referring participant;
3. the referred installer successfully completes the registration requirements prescribed by Grundfos;
4. the referred installer submits at least one (1) installation claim under the Program; and
5. such installation claim is successfully verified and approved by Grundfos as an Approved Installation Claim.
For the avoidance of doubt, the Referral Reward shall become payable only after the referred installer’s first installation claim has been approved by Grundfos as an Approved Installation Claim.
13.3 Invalid Referrals
The following shall not qualify as valid referrals:
• self-referrals;
• referrals of existing participants;
• referrals involving duplicate, fictitious, inactive, unverifiable, or fraudulent accounts;
• referrals generated through bulk registrations, multiple mobile numbers, identity manipulation, or any unfair means; and
• referrals where the referred installer does not complete the conditions set out in Clause 13.2 above.

14. Referral Reward
1. For each valid referral satisfying Clause 13, the referring participant shall be eligible to receive one (1) Lulu Gift Voucher worth SAR 20.
2. A participant shall not be entitled to a Referral Reward merely because a Referral Code was shared or entered during registration. The Referral Reward shall be earned only upon successful completion of the referral conditions and verification by Grundfos.
3. Referral Rewards are personal, non-transferable, non-refundable, non-exchangeable, and not redeemable for cash, except where required by applicable law.
4. Grundfos reserves the right to substitute the Referral Reward with another reward of equal or similar value, or to change the fulfilment mode, if required for operational, legal, commercial, or supply reasons.

15. Reward Fulfilment
1. Subject to successful verification and approval:
◦ the Installation Reward shall ordinarily be issued within thirty (30) business days from the date on which the relevant installation claim is approved by Grundfos; and
◦ the Referral Reward shall ordinarily be issued within thirty (30) business days from the date on which the referred installer’s first installation claim is approved by Grundfos and the referral is validated by Grundfos.
2. The above timelines are indicative and may be extended due to verification, operational, technical, compliance, vendor, or other circumstances beyond Grundfos’ reasonable control.
3. Grundfos shall not be liable for any delay in reward fulfilment arising from incomplete participant details, inability to verify a claim, merchant / voucher partner delays, technical issues, or other causes outside Grundfos’ reasonable control.

16. Reward Delivery and Voucher Terms
1. Rewards may be delivered to the participant’s registered mobile number, WhatsApp number, email address, or through such other mode as Grundfos may determine.
2. It is the participant’s responsibility to ensure that the mobile number and other contact details provided are accurate, active, and accessible.
3. Grundfos shall not be responsible for failed, delayed, or misdirected reward delivery resulting from incorrect details, inactive numbers, technical issues, spam filters, network outages, third-party system issues, or other circumstances beyond Grundfos’ reasonable control.
4. Lulu Gift Vouchers shall be subject to the terms and conditions of the voucher issuer and/or Lulu, including validity period, redemption conditions, exclusions, and participating outlets.
5. Once issued, any issue relating to use, expiry, redemption, outlet acceptance, or merchant terms of the voucher may be governed by the voucher issuer’s / merchant’s applicable terms.

17. Participant Responsibilities
Each participant represents, warrants, and undertakes that:
1. all information, installation images, serial numbers, and other details submitted under the Program are true, accurate, complete, and not misleading;
2. all installation claims submitted by the participant relate to genuine installations carried out by the participant or under the participant’s responsibility;
3. the participant shall not submit duplicate, fabricated, manipulated, unauthorised, or non-genuine claims;
4. the participant shall not impersonate any other person or use another person’s mobile number, details, or identity;
5. the participant shall promptly provide any additional proof, clarification, or confirmation reasonably requested by Grundfos; and
6. the participant shall comply with these Terms and all applicable laws and regulations in connection with participation in the Program.

18. Fraud Control, Rejection and Disqualification
Without prejudice to any other rights or remedies available to Grundfos, Grundfos may reject a claim, cancel a reward, suspend participation, recover any reward already issued, or disqualify a participant if Grundfos reasonably believes that:
1. the participant is ineligible under these Terms;
2. any registration detail, claim information, installation image, serial number, declaration, or supporting material is false, misleading, manipulated, duplicated, fabricated, illegible, inconsistent, or otherwise unreliable;
3. the same installation, same serial number, same installation image, same address, or same supporting evidence has been used more than once or by more than one participant;
4. the participant has attempted to manipulate or abuse the Program or the referral mechanism;
5. the participant has created or used multiple accounts, mobile numbers, identities, or proxy participants to obtain undue benefit;
6. the referred installer is not a genuine new participant or the referral conditions have not been validly fulfilled;
7. the claim or referral cannot be independently verified to Grundfos’ satisfaction; or
8. the participant has otherwise breached these Terms or acted in a fraudulent, dishonest, unlawful, or abusive manner.
Grundfos further reserves the right to investigate abnormal claim volumes, duplicate serial numbers, suspicious referral patterns, repeated use of the same or similar installation images, or any activity that, in Grundfos’ reasonable opinion, is inconsistent with genuine installer behaviour, and may withhold, reject, reverse, or cancel any claim or reward pending or following such verification.
Grundfos’ determination in this regard shall be final and binding.

19. No Guarantee of Reward
1. Participation in the Program does not guarantee approval of any installation claim, approval of any referral, or issuance of any reward.
2. Mere registration, claim submission, upload of installation image / serial number, or sharing / use of a Referral Code shall not create any entitlement to a reward unless and until the relevant conditions have been fully satisfied and the claim / referral has been approved by Grundfos.
3. Grundfos does not guarantee uninterrupted availability of the WhatsApp channel or any linked systems used for Program administration.

20. Data Privacy and Personal Data Processing
1. By participating in the Program, the participant acknowledges and agrees that Grundfos and/or its affiliates, authorised agencies, service providers, technology partners, fulfilment partners, and professional advisers may collect, store, use, review, verify, transfer, and otherwise process the participant’s personal data and Program-related data for purposes including:
◦ participant registration and identity verification;
◦ Program administration and communication;
◦ installation claim validation and fraud prevention;
◦ referral validation;
◦ reward fulfilment and support;
◦ audit, compliance, legal defence, internal reporting, and record retention; and
◦ such other lawful purposes connected with operation of the Program.
2. The information collected may include:
◦ participant name, mobile number, city / region, and installer / company details;
◦ serial number and installation claim details;
◦ uploaded installation images and related claim data;
◦ referral and reward history; and
◦ communications and interaction records generated through the Program.
3. The participant represents and warrants that any information, image, or data submitted by the participant in relation to a third party, customer, or installation site is submitted lawfully and with all necessary permissions, authorisations, and consents required under applicable law.
4. Grundfos shall process personal data in accordance with its applicable privacy practices and the data protection laws applicable in KSA, to the extent such laws apply to the Program and the relevant processing activities.
5. Grundfos may retain Program-related data for such period as is reasonably required for Program administration, audit, fraud prevention, legal compliance, dispute handling, and legitimate business record-keeping, subject to applicable law.

21. Intellectual Property
1. All intellectual property rights in the Program, Program materials, communication assets, and Grundfos brand elements shall remain vested in Grundfos or its licensors.
2. By submitting installation images and other materials under the Program, the participant grants Grundfos and its authorised partners a non-exclusive, royalty-free right to use, review, reproduce, store, process, and analyse such materials solely for Program administration, verification, audit, fraud prevention, legal compliance, internal reporting, and related operational purposes.
3. Nothing in these Terms shall oblige Grundfos to use any submitted material for publicity or marketing purposes unless separately authorised in accordance with applicable law and Grundfos internal approval requirements.

22. Technical and Operational Limitations
Grundfos shall not be responsible for any failure, delay, interruption, defect, or error in registration, claim submission, verification, reward fulfilment, or participant communication caused by:
• network, telecom, WhatsApp, device, software, internet, or platform issues;
• participant error, file corruption, poor image quality, incompatible format, or incomplete submission;
• outages, cyber incidents, force majeure events, or third-party system failures; or
• any circumstance beyond Grundfos’ reasonable control.

23. Right to Modify, Suspend or Terminate
Grundfos reserves the right, at any time and at its sole discretion, to modify, amend, suspend, withdraw, extend, or terminate the Program, the reward structure, the verification criteria, the referral conditions, the Program Period, or these Terms, in whole or in part, with or without prior notice, to the extent permitted by applicable law.
Any such decision by Grundfos shall be effective from the date communicated by Grundfos or, where no date is specified, from the date of publication or implementation of the change.

24. Limitation of Liability
1. To the maximum extent permitted by applicable law, Grundfos, its affiliates, distributors, service providers, agencies, and partners shall not be liable for any indirect, incidental, consequential, punitive, or special loss, damage, cost, or expense arising out of or in connection with the Program.
2. Grundfos shall not be liable for any claim rejection, referral rejection, delayed reward, failed reward delivery, or non-receipt of any reward where the participant has failed to satisfy the Program requirements or where such issue arises due to circumstances beyond Grundfos’ reasonable control.
3. Any tax, levy, fee, or statutory charge arising in connection with receipt or use of any reward shall be borne by the participant unless otherwise required by applicable law.

25. Audit and Verification Rights
Grundfos reserves the right to conduct audits, back-checks, data validation exercises, and verification reviews in relation to any participant, installation claim, referral, reward, or Program activity. Participants shall cooperate fully with all reasonable requests for information and verification.

26. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
Any dispute arising out of or in connection with the Program or these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia, unless otherwise required by applicable law.

27. Language
These Terms may be made available in English and Arabic. In the event of any inconsistency or conflict between the English version and the Arabic version, the English version shall prevail to the extent of such inconsistency.

28. Contact
For any Program-related query, claim support, or assistance, participants may contact Grundfos through the official Program WhatsApp channel or such other support details as Grundfos may communicate from time to time.